Support Center

Welcome to RC Model Manager Support! We're here to help you get the most out of your RC modeling experience.

Response Times

PRO Customers: Priority support with 24-hour response time

Free Users: Standard support with 48-72 hour response time

Getting Help

Discord Community

Join our Discord server for real-time support, tips, and collaboration with fellow RC modelers!

Join our Discord Server

Email Support

Send us an email and we'll get back to you as soon as possible.

General Support: info@bchavezmedia.com

PRO Priority Support: brandon@bchavezmedia.com

Documentation

Check out our comprehensive user guides and tutorials:

What to Include in Your Support Request

To help us resolve your issue quickly, please include:

  • Your device type and operating system
  • RC Model Manager app version
  • Detailed description of the problem
  • Steps to reproduce the issue
  • Any error messages you received
  • Screenshots (if applicable)

Frequently Asked Questions

How do I activate my PRO license?

Open RC Model Manager → Settings → Upgrade to PRO → Enter your license key → Enjoy unlimited features!

I lost my license key. Can I get a new one?

License keys are unique and cannot be replaced. Please keep your license key safe and secure.

How do I backup my data?

PRO users can use cloud sync to automatically backup data. Free users should manually export their data regularly.

Can I use my license on multiple devices?

Yes! PRO licenses work across all your devices with cloud sync enabled.

How do I cancel my PRO subscription?

You can manage your subscription through the app store or contact us for assistance.